Return & Refund Policy – Casebase
Customers are our priority at Casebase. If you face any issue, we are here to help.
Return Window
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Returns accepted within 7 days of delivery.
Return Eligibility
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Product must be unused, in original packaging, and unbroken condition.
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Returns are accepted only for defective/damaged products.
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If the product received is defective, return shipping is free of cost.
Non-Returnable Situations
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Used, scratched, or physically damaged products
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Packaging missing
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Wrong model ordered by customer
Refund Process
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Refund will be initiated once we receive and inspect the returned product.
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Refund timeline: 5–7 business days after approval.
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Refund will be credited to the original payment method.
For COD Orders
COD shipping amount is non-refundable.
Exchange
Exchange is possible only for the same value product, subject to availability.